03 9571 3100 velvetlily@bigpond.com

Our Terms & Conditions

All prices are shown in Australian dollars.
Prices do not include delivery or any redelivery charges
Prices include all local taxes where applicable.
The standard price is representative of the product pictured.
All designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards.

Some items may not be suitable to be sent to tropical areas. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements. We have some specific terms and conditions on particular products read below about the things you should be aware of before purchasing:

Our Guarantee
Velvet Lily guarantees the freshness, flower quality and value of every order. Each arrangement delivered is created by a professional florist.

Subject to receiving the order atleast 48 hours prior to delivery date requested,delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Complaints must be made within 48 hours of delivery to Velvet Lily either by phone or by email.

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

Should you have any further queries please call Velvet Lily on 03 9571 3100 or email velvetlily@bigpond.com.au

Cancellations or alterations to orders must be made within 24 hours of ordering.

For Products with Alcohol
Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.

For Hampers for Delivery within Australia
In the event of any goods being unavailable, we will substitute other goods of equivalent or greater value.
Hamper prices shown are fixed to 30th September, 2012.
Christmas hampers are available during the month of December only. All other hampers are available for delivery all year round.
Cancellations or alterations to orders must be made within 24 hours of ordering.
Customer reports of damaged goods must be made within three (3) working days from date of delivery, or a claim cannot be processed.
In the event of any goods being unavailable, we will substitute other goods of an equivalent or greater value.
Delivery is not available on Sundays or public holidays. All deliveries will be made Monday to Friday during normal business hours only and on Saturday between 9.00am and 1pm. Please consider this when placing your order. As our couriers prefer to get a signature upon delivery.Please ensure someone will be available at the delivery address to receive the delivery(delivering to business addresses, where possible, often avoids this issue).
Specific timed deliveries are not possible, even with advanced notice. Our couriers are unable to contact the recipient prior to delivery. However, it is important that you provide a contact number for the recipient so we can contact them if delivery is not possible after the first attempt. You may nominate for your gift to be left with a neighbour or in a safe place if required. If no instructions are given the courier will leave a collection card. The recipient will then need to call the courier to rearrange delivery and a redelivery charge may be incurred.
A redelivery charge will be incurred if the delivery address details are incorrect .

Christmas Deliveries

As you can appreciate, Christmas is our busiest time of the year and due to the large volume of orders, we will commence our delivery of Christmas hampers from 1st December . This means that your Christmas hampers may be delivered a little earlier than requested. Hamper prices as shown are fixed up to and including 30th September, 2012. Cancellations or alterations to orders must be made within 24 hours of ordering.
Plates, glasses and other props are not included, unless specifically listed in contents.