03 9571 3100 velvetlily@bigpond.com

Delivery Policy

Delivery is not guaranteed on Public Holidays, Saturday afternoons or Sundays.

Same day delivery from Monday to Friday may be possible if order is placed by phone and the order is placed before 2pm AEST.If order is placed on internet 48 hours notices is usually required.

Same day delivery on Saturdays is possible as long as the order is placed before 9am AEST.

If your delivery is urgent please call the Velvet Lily on (03)95713100(available in Australia only) for up-to-the-minute advice on delivery availability.

For more specific information on your delivery, refer to the information below:
Delivery for funeral orders
Delivery to hospitals & nursing homes
Delivery to ships
Delivery to hotels & holiday resorts
Delivery on public holidays
Delivery for Christmas
Delivery for Valentine’s Day
Delivery for Mother’s Day

Delivery for Funeral Orders
Velvet Lily treats funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:
Full name of the deceased
Name and address of the funeral home and name and phone number of a relative will be needed.
Date and time of the funeral

Delivery to Hospitals/Nursing Homes
For hospital/nursing home deliveries, please supply Velvet Lily with the recipient’s:
Full name
Ward name or number
Hospital name and address
Whether the recipient is a patient/resident or part of the staff.
Velvet lily will call the hospital before delivery, if however the patient is discharge before delivery, there may be a redelivery fee.

For hospital and nursing home deliveries, Velvet Lily recommends sending flowers and gifts that are already arranged in a container. Please note:
Do not send loose cut flowers as there are usually limited suitable vases available
Do not send large arrangements as space is often restricted
Most hospitals do not allow plants
Some hospitals do not allow flowers in intensive care or other special care units.

Delivery to ships
For deliveries to ships:
Please allow 24 hours for the delivery to be processed
The following information is needed to process the order smoothly. This information can be included in the Address Details or Special Instructions:
Name of shipping line
Name of ship
Cabin number/deck number
Exact time of departure.
Whether the recipient is a passenger or crew member

Delivery to hotels & holiday resorts
For deliveries to Hotels & Resorts, please supply Velvet Lily with the recipient’s:
Hotel or Resort name
Room name or number and address
Whether the recipient is a guest or part of the staff.

Delivery on public holidays
Please be aware that Velvet Lily cannot guarantee delivery on Public Holidays.

Delivery for Christmas
The cut off time for guaranteed Christmas delivery is 11:00am AEST on 24th December. Due to the large volume of orders that we will be delivering for Christmas, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavour to have all orders delivered as soon as possible, but any orders placed after the cut off time may not be delivered until the next business day at the earliest.

Delivery for Valentine’s Day
The cut off time for guaranteed Valentine’s Day delivery is 5:00pm AEST on 13th February. Due to the large volume of orders that we will be delivering for Valentine’s Day, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavour to have all orders delivered as soon as possible, but any orders placed after the cut off time may not be delivered until 15th February.

Delivery for Mother’s Day
The cut off time for guaranteed Mother’s Day delivery is 5:00pm AEST on Saturday immediately preceding Mother’s Day. Due to the large volume of orders that we will be delivering for Mother’s Day, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavour to have all orders delivered as soon as possible, but any orders placed after the cut off time may not be delivered until Monday the next day